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العربية (Arabic)
How do I create a profile?
1. Click the “Sign In” option on the website.
2. Enter your email address.
3. An activation code will be sent to your email address. After entering the confirmation code, you will be registered.
4. Then click the “Complete Your Data” option and complete your information.
5. Complete your personal information.
How do I register my address in my user account?
1. After completing your user information, return to the “Addresses” section.
2. Click the “Register a New Address” option.
3. Fill in the address details and the recipient details, then click the “Register Address” option.
5. Do not make your personal information available to anyone.
How to create a secure password?
1. Your password must be at least 8 to 12 characters long.
2. Use a combination of numbers and letters (2p5Ge)
3. Use similes and non-alphabetical characters (! @ # = $ % + ^ & * ? -)
4. Use uppercase and lowercase letters (a-B)
5. Use different passwords for your different accounts.
6. The password must not contain a word that can be completely guessed (for example, any word available in the dictionary).
7. Passwords must not include your username, real name, company name, family name, year of birth, mobile phone number, or email address.
What is the new user account called?
The owner must be a new customer to Maraya and not have another user account.
The first purchase has not been recorded.
How can I edit my user profile and email?
1. Log in to your user account by entering your email address on the login page.
2. Click on your username, and on the page that appears, click on the User Account Information option.
3. Go to the Account Details section and edit your information.
I forgot my password, how can I recover my password through the web version?
1. Click the “Log in/Register” button.
2. Please enter your email address.
3. Click the “Forgot Password” option.
4. If you entered your email address correctly, a verification code will be sent to you via email.
5. After entering the verification code, you must enter a new password. After entering and confirming the new password, you will be able to access your profile.
Abaya size
For more information about sizes, go to the size guide.
How can I register my address in the account?
1. On the website, click the “Log in/Register” button.
2. Enter your email address.
3. An activation code will be sent to your email address. After entering the verification code, registration will be completed.
4. Then click the “Complete Information” option and complete your information.
5. Complete your personal information.
After confirming the order, when can I receive it?
Your order will be delivered within 15 working days via mail and courier.
Can I request to modify the contents of the invoice after it has been issued?
No, after the invoice is issued, no changes can be made.
What payment methods are available to place my order?
You can only pay online.
I paid for my order online, the amount was debited from my account but the payment for my order is not confirmed?
A failure may occur with your bank payment gateway, resulting in an incomplete transfer of funds. In this case, the amount will be automatically returned to your account within 72 business hours. There is no need to contact customer support in this regard.
What shipping methods are available at Maraya?
All products are shipped by mail and are at the customer’s expense.
Is there a limit to the number of times a product can be purchased in Maraya?
Yes. You can purchase up to the number allowed upon order confirmation. Large orders will be reviewed after confirmation and approved if possible.
Can I order products that are not available?
Yes. You can order all products available on the website that appear as unavailable from the “Contact Us” section or via WhatsApp.
Please note that unavailable products will be delivered 14 business days after placing the order.
How do I benefit from after-sales services if the goods are damaged during transportation?
Damages must be reported within 7 days of receiving the goods to Miraya After-Sales Services.
What is the correct way to package returned goods?
– Items must be returned in their original packaging.
– You will not be able to use the return guarantee if you have written any notes, address, or other information on the original packaging, or if it is damaged or torn.
– The original packaging must be kept for 7 days and not discarded.
– All product accessories must be returned in their original packaging and in their original condition.
How many days do I have to return the product I purchased?
Customers can submit a return request on the “Contact Us” page within 7 days of receiving the goods.
If I decide to cancel my purchase after receiving the product, can I return it?
Yes. You can notify us of your cancellation by selecting the “Contact Us” option on the “Other” page within 7 days.
If I don't like the product, can I return it?
Yes. Withdrawal from purchase and submitting a return request is acceptable.
How can I submit a product return request?
Maraya’s after-sales service experts will review the defects.
The reason for the return will be reviewed by experts, and the return will be approved or rejected according to the terms and conditions.
After reviewing the submitted cases, if the defect is confirmed, the amount will be refunded to your account. If the defect is rejected and you wish to return the product, the product will be returned to you.
How do I request a return if the size does not fit?
You have 7 days to test the goods, and if they are in their original condition and unused, you can return them.
If the goods received do not match the website, can I return them?
You have 7 days to test the goods, and if they are in their original condition and unused, you can return them.
